Etihad celebrates 6th consecutive win for Best Cabin Crew honour in Dubai
Over 30 awards in a year cement UAE airline’s dominance in aviation industry
DUBAI – Etihad Airways has continued its strong run in the global aviation awards circuit, collecting multiple honours across service, innovation, and operational excellence.
The UAE’s flagship carrier was named Airline with the Best Cabin Crew for the sixth consecutive year and Airline with the Best Economy Class at the Business Traveller Middle East Awards held in Dubai.
The recognition comes during a broader award season in which the carrier has secured more than 30 accolades over the past 12 months. These achievements span five separate industry bodies, reflecting consistent performance across different aspects of its operations.
Best Cabin Crew
The Business Traveller Middle East Awards are based entirely on reader votes, with frequent flyers evaluating their travel experiences over the year.
Etihad’s repeated win for Best Cabin Crew highlights sustained service quality rather than isolated performance peaks. The airline attributes this consistency to its hospitality ethos rooted in Emirati culture, with a focus on warmth, attentiveness and personalised care delivered across all cabins and routes.
Food & innovation
Onboard experience was also a standout area this season. Etihad was named APEX Best Food & Beverage in the Middle East at the APEX Best Awards, while its First Class Champagne and Red Wine both received Silver recognition at the Business Traveller Cellars in the Sky Awards.
The MENA Stevie Awards further highlighted the airline’s innovation strategy, awarding Gold for its future-ready contact centre and global chauffeur service, along with Silver for its AI-driven service transformation initiatives. These honours underline the airline’s continued investment in customer experience technology and premium inflight offerings.
Etihad Cargo
Operational excellence extended beyond passenger services, with Etihad Cargo named Cargo Airline of the Year at the Aviation Achievement Awards. The division also secured the Air Cargo Pharma Service of the Year title, reinforcing its position in specialised logistics.
Across multiple judging panels and categories, Etihad’s performance has been independently recognised by aviation experts, travel journalists and frequent flyers alike. The breadth of awards across cabin service, cargo operations, dining, and digital innovation reflects a sustained presence across key segments of the global aviation industry, with further recognition expected as the award season continues.